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FREQUENTLY ASKED QUESTIONS

SHIPPING

SHIPPING AND DELIVERY

HOW LONG UNTIL MY ORDER ARRIVES?

IMPORTANT SHIPPING INFORMATION

HOW DO YOU SHIP PACKAGES?

DO YOU OFFER FREE SHIPPING?

DO YOU SHIP INTERNATIONALLY?

WILL I BE NOTIFIED WHEN MY ORDER IS SHIPPED?

WILL I RECEIVE A TRACKING NUMBER?

CAN I CANCEL MY ORDER?

MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT"

I DIDN'T RECEIVE ALL THE PRODUCTS IN MY ORDER

PAYMENTS

HOW CAN I PAY?

WHEN WILL MY CARD BE CHARGED?

WHAT ABOUT CUSTOMS?

RETURNS, EXCHANGES AND ORDER CANCELS

NO LONGER WANT MY ORDER...

I RECEIVED THE WRONG ITEMS IN THE MAIL.

MY PRODUCTS ARE DEFECTIVE/INCORRECT.